Shipping policy
Last updated: September 11, 2026
Thank you for shopping with Ronster Rides. This Shipping Policy explains our order processing, shipping, delivery, tracking, and damaged shipment procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may begin processing on the next business day. During promotions, holidays, product launches, or periods of high demand, processing may take longer.
Once an order has entered fulfillment or has been transferred to a shipping carrier, we may not be able to modify or cancel it.
2. Shipping Destinations
Ronster Rides ships to eligible locations displayed during checkout.
Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable laws. Certain electric bikes, batteries, e-motos, pit bikes, or other products may be subject to additional transportation restrictions.
If we are unable to ship an order to your location, we will contact you and, where appropriate, cancel and refund the affected order.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Where a product or promotion qualifies for Free Shipping, this will be indicated on our website or during checkout.
Free shipping offers may be subject to geographic, product, order-value, or other restrictions.
4. Estimated Delivery Times
After processing, estimated delivery times depend on the destination, product, warehouse location, and shipping carrier.
Typical delivery estimates may be approximately:
United States: 3–10 business days after dispatch.
These timeframes are estimates and not guaranteed delivery dates.
Large products such as electric bikes, e-motos, and pit bikes may require specialized or freight delivery and may take longer than standard parcel shipments.
5. Order Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking number or tracking link.
Please allow some time after receiving your tracking number for the carrier's system to update.
For questions regarding your shipment, contact Support@ronsterrides.site and include your order number.
6. Delivery of Large Products
E-bikes, pit bikes, e-motos, Moto Plus products, and other oversized items may be shipped in large boxes or through specialized carriers.
Depending on the shipment, a signature or delivery appointment may be required.
Customers are responsible for providing accurate contact information so the carrier can complete delivery.
7. Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at Support@ronsterrides.site.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Additional shipping or redelivery costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
8. Delays
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:
carrier delays, severe weather, holidays, transportation disruptions, customs processing, high shipping volumes, incorrect delivery information, or other unforeseen circumstances.
If your tracking information has not updated for an unusual period of time, contact us and we will assist you with the available carrier information.
9. Damaged Shipments
Please inspect your package and product promptly after delivery.
If your order arrives visibly damaged, defective, or with missing components, contact us as soon as possible at Support@ronsterrides.site.
Please provide:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Clear photos or videos of the damage
- A description of the issue
Please keep all original packaging and shipping materials until your claim has been reviewed.
Depending on the circumstances, we may arrange replacement parts, a replacement product, another appropriate remedy, or a refund in accordance with our Return and Refund Policy and applicable law.
10. Lost Packages
If tracking indicates unusual delays or you believe your package has been lost in transit, contact us at Support@ronsterrides.site.
We may work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
If tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any delivery information provided by the carrier before contacting us.
11. Refused or Undeliverable Shipments
Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to actual return shipping or redelivery costs where permitted by applicable law.
Any refund for an eligible returned shipment will be handled according to our Return and Refund Policy.
12. International Orders
Where international shipping is offered, delivery times may vary considerably depending on destination and customs processing.
Customers may be responsible for applicable import duties, taxes, customs charges, brokerage fees, or similar government charges unless checkout specifically states otherwise.
These charges are determined by local authorities and are generally outside Ronster Rides' control.
13. Battery Shipping Restrictions
Certain Ronster Rides products contain lithium-ion batteries, which are subject to carrier and transportation regulations.
Because of these requirements, some products may not be eligible for air shipping, expedited shipping, or delivery to certain destinations.
Shipping methods available at checkout may therefore vary by product and destination.
14. Changes or Cancellations
If you need to change or cancel an order, contact us as quickly as possible.
We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after fulfillment has begun.
Once an order has shipped, our Return and Refund Policy will generally apply.
15. Contact Us
For questions about shipping, tracking, or delivery, contact:
Ronster Rides
Email: Support@ronsterrides.site
Phone: +1 659-564-3234
Address: 6928 Maita Cir, Sacramento, CA 95820, United States